Privacy Policy

Last updated: June 23, 2025

At Vocabrew, we care about your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services ("Service").

By using Vocabrew, you acknowledge that you’ve read and agreed to this policy.

1. Who We Are

Vocabrew is a Canada-based language learning platform.
We comply with privacy laws such as:

• GDPR (EU)
• PIPEDA (Canada)
• COPPA and CCPA/CPRA (USA)

We apply these standards consistently, regardless of user location.

Support email: support@vocabrew.com

2. Information We Collect

We collect:

• Name and Email — for account creation and communication
• Password — stored securely via encryption
• Audio Uploads — for pronunciation feedback and model improvement
• Learning Progress — lessons, scores, time spent
• Payment Info (via Stripe):
  • Name and email
  • Internal payment IDs
  • Last 4 digits and expiry of card
  • Transaction history
• IP Address and Device Info — for security and tax
• Cookies and Analytics Data
• Google Login Info — Google ID and email

Your data is private and only accessible to authorized personnel.

3. How We Use Your Information

We use your information to:

• Manage your account
• Track learning progress
• Improve pronunciation and grammar tools
• Process payments and display card info
• Provide customer support
• Detect fraud and analyze usage
• Send service-related emails (you can opt out of promotional ones)

Ad Tracking

To support rewards and ad-unlocks:

• We track ad views, skips, and completion via JavaScript
• No personal data is shared with ad providers

4. Third-Party Services

We use trusted providers such as:

• Supabase, Stripe, Google, Cloudflare, AWS, DigitalOcean, Backblaze
• OpenAI, Gemini, ElevenLabs, Microsoft Azure

AI Services

Used for:

• Pronunciation
• Grammar correction
• Writing suggestions
• Text-to-speech

We send only necessary content (e.g., spoken response or written sentence).
No full profile or identifying data is shared.

Exception: we may send your first name for personalized voice output (e.g., “Bonjour, Alex!”).

5. Cookies and Cache

Used for:

• Keeping you logged in
• Saving settings and partial progress
• Caching content for speed
• Analyzing usage
• Fraud prevention

You can disable cookies via your browser, but this may limit functionality.

6. Data Retention

We retain data while your account is active.

Upon deletion, we remove:

• Your credentials
• Billing UI metadata
• Learning progress and personalization

We retain minimal billing metadata to meet legal/tax obligations:

• Billing name and email
• Transaction history

We also keep anonymized content (audio, chatbot replies) for improving platform quality.

7. Your Rights

You can:

• View/manage your data
• Delete your account
• Reset your progress
• Opt out of non-essential emails

Some data (e.g., anonymized or legally required) may be retained after deletion.

8. Age Restrictions

You must be 16 or older to use Vocabrew.

If an underage account is discovered without consent, it will be deleted.

9. Data Transfers

Data may be processed in Canada or other countries where our providers operate.
We ensure secure transfers via:

• Contractual clauses
• Encryption
• Privacy-compliant vendors

10. Changes to This Policy

We may update this policy from time to time.

You will be notified through the platform or email.

The “Last Updated” date will reflect changes.

Continued use = acceptance of the updated policy.

11. Contact Us

• Email: support@vocabrew.com
• Jurisdiction: Canada (under PIPEDA and applicable laws)